**Cloud Support Engineer**
About the Role
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be responsible for providing world-class support to our customers, helping them get the most out of their AWS investments.
Key Responsibilities
* Learn and use groundbreaking cloud technologies to resolve complex customer issues.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world to drive customer communication during critical events.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Drive projects that improve support-related processes and our customers' technical support experience.
Requirements
* Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto.
* Excellent knowledge of Hadoop architecture, administration, and support.
* 3+ years of experience with a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field.
Preferred Qualifications
* Expert experience in Data Lake architecture and administration.
* Prior work experience with AWS services such as EC2, VPC, S3, RDS, EMR, Glue, SageMaker.
* Expert understanding of distributed computing principles and their application in the cloud.
Why Join AWS Support?
We offer a dynamic and supportive environment where you can grow your career and develop new skills. Our team is passionate about delivering exceptional customer service and working together to achieve excellence.
What We Offer
* Career development opportunities across the organization.
* Training programs to help you develop the skills required to be successful in your role.
* A diverse and inclusive work environment.