Information Technology - Deskside Support Technician
3135 Easton Turnpike, Fairfield, CT 06825, USA Req #482
Thursday, February 20, 2025
Position Summary
To create a positive experience for all end-users. To maximize operational readiness and provide technical support for all computer labs and desktop computers. Resolve customer issues by escalating or troubleshooting hardware, software, and network connectivity.
* Create a positive experience for all end users.
* Provide customer service and troubleshoot hardware, software, and network connectivity issues with customer laptops and desktops.
* Ensure all academic software is installed and functional in computer labs and classroom computers.
* Maintain spare parts and desktop inventory.
* Order parts from supported vendors.
* Provide technical training to the community on equipment usage.
* Produce documentation related to equipment installation, troubleshooting, and desktop issuing.
* Support all workstations issued to faculty, staff, and administrators.
* Distribute and support anti-virus and data-integrity operations for all client PCs.
* Coordinate with the Help Desk and Call Center to troubleshoot desktops, peripherals, and cabling.
* Provide recommendations on employee computer upgrades or solutions.
* Maintain asset inventories.
* Provide support and guidance to student workers.
* Other duties as assigned.
Knowledge, Skills, Abilities & Other Attributes
* Bachelor’s degree in computer science or related technical field preferred.
* 2+ years of work experience as a computer technician preferred.
* Experience troubleshooting hardware, software, and network connectivity issues on laptop/desktop computers.
* Strong customer service and problem-solving skills required.
* Experience required with current operating systems and software such as Windows 10/11, MacOS X, and Microsoft Office Suite.
* Experience with project management software.
* Good knowledge of current CPUs, chipsets, bus configurations, and peripheral technologies required.
* A+, Network+, MCP, or any other industry certifications are a plus.
* Familiarity with TCP/IP and subnet masking is a plus.
* Familiarity with CATV, MATV, and fiber-based simplex transmission methods is a plus.
* Excellent organizational skills.
* Mature sense of responsibility and judgment.
* Good interpersonal skills in dealing with a diverse community.
* Experience with A/V equipment and repairs a plus.
* Technical audio-visual certifications are beneficial.
Unusual Working Conditions
Must be available to work occasional weekends, evenings, and/or holidays as needed to resolve customer issues and maintain operational readiness.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
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