We are looking for a skilled Support Engineer to join our Kindle Reader Support Engineering team at Amazon. This team provides production engineering support and multifaceted services to the Kindle digital product family of development teams, as well as working with production operations teams for software product release coordination and deployment.
Job Responsibilities:
* Provide support of incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
* Work on operations and maintenance driven coding projects, primarily in Java, C, and C++.
* Software deployment support in staging and production environments.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.
* Ownership of one or more Digital products or components.
* Customer notification and workflow coordination and follow-up to maintain service level agreements.
* Work with support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
BASIC QUALIFICATIONS
* 5+ years of software development, or 5+ years of technical support experience.
* Experience troubleshooting and debugging technical systems.
* Experience in Unix.
* Experience scripting in modern programming languages.
* Experience in agile/scrum or related collaborative workflow.
* Experience troubleshooting and documenting findings.
* Experience driving collaborative projects from conception to delivery.
PREFERRED QUALIFICATIONS
* Knowledge of distributed applications/enterprise applications.
* Knowledge of UNIX/Linux operating system.
* Experience with training and deploying machine learning systems to solve large-scale optimizations.
We strive to create an inclusive environment where every Amazonian can deliver their best work. If you have a disability or need a workplace accommodation during the application process, please visit here .
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.