Position: Member Service Officer
Contract: Permanent Contract (37 Hours)
Reporting to: Operations Manager
Location: Drumcondra – Dublin 9
Renumeration: €25,000-€35,000 depending on relevant experience. Defined contribution occupational pension scheme.
ANSAC Credit Union is an industrial credit union with over 7,000 members. We now have an exciting opportunity for a Member Service Officer to join our team.
Role Description
Reporting to the CEO and Operations Manager, this role will have a variety of duties within the credit union. Such duties include:
* Serving members through multiple channels i.e., telephone, online or over the counter.
* Looking after all aspects of loan administration, ensuring safekeeping of credit agreements and other relevant documentation and practising good CDD.
* Dealing with member queries on our products and services.
* Processing transactions in an efficient and accurate manner.
* Refer loan applications to the appropriate loans officer.
* Operate within the risk & compliance framework of ANSAC Credit Union and ensure adherence to all regulatory requirements, policies, and procedures.
* Completing other duties as assigned to include a range of administrative and organisational tasks as delegated by the line manager.
The ideal candidate will have
* Experience working in a frontline role with the public - credit union or similar financial institution experience would be an advantage but not essential.
* The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.
* Team worker with strong communication and organisational skills.
* Excellent analytical & decision-making skills.
* Member focused, friendly with an excellent telephone manner.
* Ability to work to deadlines and can prioritise tasks.
* Willingness to be flexible and take on new tasks and projects.
* Experience of the Progress Banking System would be an advantage.
Please apply by CV and cover letter to: info@ansaccu.ie
Closing date for receipt of applications: Friday 22nd of November 2024.
ANSAC Credit Union Ltd. is an Equal Opportunities Employer.
To request a copy of our Recruitment Privacy Notice please contact info@ansaccu.ie.
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