Job DescriptionBenefits:Competitive SalaryBonus package Company carStarting Twenty-three holidaysMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeResponsibilities:Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branchDirect all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.Ensure additional sales are monitored and agreed targets are being adhered too.Liaise with necessary teams to ensure on going training and improvements are met.Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working orderManage overdues and records of follow up. Liaise with appropriate depts.Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.Provide training, coaching, development and motivation to bring out the best in each team memberMaintain and enforce HR Policies and Procedures.Conduct yearly appraisals with all staff members by the deadline required by HRAssist in developing branch and organisational objectives, and also in formulating policies and budgetsCommunicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needsAddress customer and employee satisfaction issues promptlyManage the branch honestly, follow high ethical standards, and comply with allHealth & Safety regulationsEnsure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.Skills Required:Strong focus on delivering new business and proven track recordProblem-solving and analytical abilityStrong networking skillsMotivated self-starter, comfortable in a fast-paced environmentDemonstrated integrity and ethical standardsProfessional demeanour with “Can Do” attitudeCustomer Focused matched to strong commercial sales skills.Effective listening, communication (verbal and written), and negotiating skillsStrong leadership, motivation and managerial skillsManages time effectively and adapts quickly to changing prioritiesTeam player who works productively with wide range of peopleDemonstrated competency hiring, developing and evaluating employees toachieve corporate and personal objectivesStrong project management and multi-tasking skillsExcellent organisational skillsDemonstrated competency in budgeting, forecasting and planningKnowledge of Microsoft OfficeWhy choose Europcar?We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **EMGEuropcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com