About This Role
In this role, you will manage and resolve the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. You will be responsible for mentoring junior team members in various technologies.
Key Responsibilities
* Manage and resolve challenging technical issues within the ServiceNow platform.
* Mentor junior team members in various technologies.
Requirements
* Demonstrated ability to troubleshoot difficult technical issues.
* Strong experience with relational databases (e.g., MySQL, Oracle).
* Java experience.
* Experience in one or more scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
* Advanced Unix/Linux experience.
* Working knowledge of web application components.
* Experience diagnosing performance degradation.
* Ability to work well in a team environment and independently.
* Strong personal commitment to quality and customer service.
* Excellent written and verbal communication skills.
* Ability to work with high-value customer administrators and developers.
* Excellent time management skills.
* Understanding of basic networking and system administration.
Desired Skills
* Experience writing or debugging Object Oriented code (Java preferred).
* Experience working with dynamic HTML components.
* Advanced object oriented programming skills.
* Deep understanding of JavaScript.
* Proficiency with Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), bi-directional automated integration between two systems, TCP/IP, Networking knowledge, Splunk, Simple Network Management Protocol (SNMP), remote administration via SSH, SNMP, WMI, Powershell.
* Familiarity with Eclipse IDE and ITSM, ITIL, and/or CMDB concepts.
We Welcome Diverse Candidates
We encourage candidates from diverse backgrounds, including non-traditional paths, to apply. We value inclusivity and unique experiences enrich our team.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.