Customer Experience
* Greet all visitors with a warm welcome, creating a memorable experience.
* Assist and direct visitors to the appropriate staff member or escort to meeting rooms, maintaining security protocols at all times.
* Help guests feel welcomed and productive, by sharing knowledge of office services, spaces, and amenities.
* Execute high profile meetings and events with senior executive participation, communicating and interacting professionally & appropriately at all levels.
* Support client meetings & events by preparing & serving hot & cold beverages, laying out & clearing away catering.
* Receive, direct and relay telephone, email and other queries.
* Take initiative to proactively address guest needs and answer questions.
* Provide knowledgeable “hands and eyes” support for troubleshooting AV and technology issues, escalating to IT as appropriate.
* Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard at all times.
General Duties
* Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
* Track all visitors, including vendors, visiting employees and guests, using client provided tool.
* Coordinate security access cards & visitor badges in accordance with Aon security procedures.
* Manage incoming & outgoing mail, tracking to ensure auditable history.
* Check & replenish all pantry & stationery supplies.
Health, Safety, Security & Quality
* Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
* Comply with visitor management processes, ensuring compliance with company security policies.
* Understand & actively support JLL’s HSE and Quality Management programs.
* Ensure completion of Visitor Health & Safety Inductions as required.
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