IT Support & Logistics Analyst
Location: This role will be performed in a hybrid capacity at our Cork, Ireland location.
BlueVoyant is seeking an IT Support & Logistics Analyst to help us scale, organize and support our functions. We have a dynamic environment with smart people working to protect organizations of all sizes across multiple industries globally. This position will allow an ideal candidate to work alongside other members of IT with an opportunity to learn and develop experience with world class technologies.
Ideal candidates will:
1. Be highly flexible, responsive, self-motivated, and proactive to thrive in our fast-paced,
2. solution-driven environment
3. Be excited to work in a global, 24/7 operation
4. Deliver solutions on tight schedules and under pressure
5. Create solutions that are documented, maintainable, flexible and scalable
6. Have a passion for learning and growth
7. Be highly detail-oriented
8. Have a proven ability to own projects including documenting a project, prioritization,
9. tracking and updating tasks and activities, and communicating project status at a
10. technical as well as a management level.
11. Have experience in all levels of a project/product life cycle
What you will do:
12. Take on day-to-day support requests as they appear in the queue, delivering high quality
13. solutions for our end-users
14. Assist other members of Corporate IT with tasks as needed
15. Coordinate with IT Director on asset management and inventory tracking
16. Oversee shipping and returns of hardware and peripherals for end users
17. Proactively organize and maintain warehousing of IT inventory
18. Setup and ship computers to end users, while maintaining accurate hardware inventory
Qualifications:
19. Strong desire to learn new and emerging technologies
20. Experience supporting users with macOS, Windows, Okta, Microsoft, Google
21. Workspace, Slack and Teams is desirable but not required
22. Organized and methodical with the ability to follow through on completing tasks assigned as part of independent workflows
23. Previous experience with JIRA Service Desk is a plus
24. Experience with basic MDM troubleshooting is a plus
25. Experience in the tracking project tasks and creating documentation is desirable
26. Previous participation in agile sprints a plus
27. Experience working under industry standard security / compliance frameworks is a plus
28. Experience in the organization and tracking of IT assets