If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk.
Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success ManagerYou will: Be passionate about customer success and experience in a Scale environmentSolve problems with curiosity and creativityEmbrace challenges and changeInvest in relationships with customers and colleaguesYou will execute on the following responsibilities: Work collaboratively in a team of CSMs managing a shared install base of customersCollaborate on plays to drive programmes and strategies to help our customers grow at scaleEngage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resourcesUse Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platformPositively contribute to an inclusive team culture of skill development and peer-to-peer feedbackImplement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right timeYou have: Fluency in both English & GermanExcellent problem solving, self starter, critical thinking and presentation skillsAptitude for learning softwarePrior experience in a customer service, project based or consulting roleA deep interest in using data and analytics to identify customer needs (the right engagement at the right time)Ability to manage multiple priorities while maintaining strict attention to detailsStrong communication skills across diverse is a scale teamThe ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvementA verifiable track record of consistently meeting and exceeding goalsWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.
We're also building a company culture that empowers people to do their best work.
If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too.
Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006.
Today, thousands of employees across the globe work remotely and in HubSpot offices.
Visit our careers website to learn more about the culture and opportunities at HubSpot.
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