Job Title: System Development Engineer, Customer Experience and Business Trends
About Us
CXBT is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for every business at Amazon - for every customer.
Key Responsibilities
* Operational excellence through support of incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
* Work on operations and maintenance driven coding projects in Java, Python, AWS, web technologies, with high coding standards ensuring quality delivery.
* Software deployment support in staging and production environments.
* Develop tools to automate and aid operations and maintenance.
* System and Support status reporting. Propose, drive, and implement technical solutions for automation, efficiency, and scalability.
* Collaborate with Amazon product and customer insights managers from ideation to execution in a fast-paced manner.
* Partner with software developers in the team for handing-off or taking over active support issues, provide oncall support, and technical consultation to Amazon internal customers.
A Day in the Life
Stay connected with CXBT Product and Customer Insights Managers, solve unique problems that help set up Amazon as a business towards success. Work with developers in the team to solve these problems efficiently and in an automated fashion, focus on resolution rather than mitigation.
Basic Qualifications
* Enrolled in or have completed a Bachelor's degree in computer science, computer engineering, or related field.
* 1+ years of contributing to automation for new and current system experience.
* Experience programming or scripting languages like Python, Java, C, or C++.
* Experience automating, deploying, and supporting infrastructure.
* Experience with tools for automation (building, testing, releasing, or monitoring).
Preferred Qualifications
* Experience with CI/CD pipelines build processes.
* Experience working in large-scale software development environments.
* Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.