Community Operations Analyst - Italian
We are seeking a highly skilled Community Operations Analyst to join our team. The ideal candidate will have excellent communication skills, a strong passion for customer service, and the ability to work in a fast-paced environment.
Responsibilities:
* Assist clients with community inquiries and resolve issues empathetically, accurately, and on time.
* Stay knowledgeable about client products and community standards.
* Make well-balanced decisions and advocate for the community.
* Display strong interpersonal skills, verbal and written communication skills, and empathy.
* Investigate and resolve issues reported on client platforms, including account support requests and reports of potentially abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Utilize market-specific knowledge and insights to spot and scope scalable solutions for community support.
* Gather, analyze, and utilize relevant data to improve the overall user experience on the site.
* Enforce clients' Terms of Use by monitoring reports of abuse.
* Review reported content within agreed turnaround times and standards of quality.
* Identify inefficiencies in workflows and suggest solutions.
* Recognize trends and patterns, escalating issues outside company policy to the global team.
Requirements:
* Proficient in Italian and English.
* Cultural understanding of the market.
* Experience in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Possion for ensuring a positive, safe user experience.
* Flexible in working in a fast-paced environment with different projects.
* Ability to learn new information quickly.
* Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).
Benefits:
* Health Insurance.
* 25 days Annual Leave.
* Free meals/snacks onsite.
* Extensive Training & Development.
* Access to Covalen's Wellness Programs.
* Tax Saver Travel Card.
* Bike to Work Scheme.