The Company:
Carraig Donn Established in 1965, Carraig Donn is Ireland's premier retailer of Fashion, Jewellery and Giftware products.
At Carraig Donn, we are inspired by our long history as an Irish retailer and we draw on our heritage as we consistently innovate and evolve.
Our team of experienced buyers strive to bring our customers quality products that are unique and exclusive to Carraig Donn stores.
The Carraig Donn customer is central to our success and we pride ourselves on providing genuine, honest customer service and an excellent retail experience.
Our aim is to build positive, lasting relationships with our customers by providing them the right products - when and where they need them.
Carraig Donn is 100% Irish owned and operated.
We currently employ over 500 people across our Head Office and retail stores with 40 branches nationwide.
Our central warehouse, buying offices, dispatch center and e-commerce operations are all conducted from our home on the Lodge Road, Westport, Co.
Mayo.
With buying offices also located in Ennis, and Dublin.
Carraig Donn is continuing to grow year on year, with an exciting 10-year expansion plan
Job Role:
This is an exciting full-time opportunity for a Customer Service Operative to join the online department at Carraig Donn.
The Carraig Donn customer is central to our success and we pride ourselves on providing genuine, honest customer service as well as an excellent retail experience.
As Customer Service Operative, you will be responsible for providing exceptional service to our customers and our stakeholders across a range of channels including emails, phone, chat, and social media.
Experience within a similar role is vital as well as being a strong communicator.
Within this role you are required to build and improve internal processes and introduce positive change through customer- centric initiatives.
This role is offered on a full-time, 40 hour contract, Monday-Friday primarily with weekend and occasional evening work on rotation.
The role will be based onsite in Westport, County Mayo
Responsibilities:
Ownership and accountability is vital, development of the department and seeking out improvement for a better shopping experience for the customer Effectively manage and utilise the company's Customer Care systems to ensure all customer queries are followed up in a professional and timely manner Provide high quality customer support dealing with queries/complaints and also collaborate with internal departments via phone/email to resolve issues Effectively manage and ensure smooth running of our Returns department Supporting the teams with constructive feedback and working on solutions Collaborative relationship with our stores and external partners.
Assist with other online operations when business needs arise General administration duties
Skills Required: 2+ years Customer Service experience in a busy environment.
Familiarity with GDPR guidelines and Irish consumer legislation Professional, friendly & calm manner Clear communicator and strong organisational skills.
Computer literate (knowledge of Gorgias, Shopify, Microsoft office etc.)
Excellent literacy and strong grammar skills.
Fluent in English (oral and written).
Ability to work as part of a team and on their own initiative
What We Offer:
Competitive Compensation Package:
We value your expertise and contribution.
Enjoy a competitive salary that reflects your experience and skills
Flexible Work-Life Balance:
We understand the importance of balancing personal and professional commitments.
Benefit from flexible working arrangements that suit your lifestyle
Career Advancement Opportunities:
Grow your career with us.
Join a team of industry professionals dedicated to your success.
Take advantage of our culture of mentorship and development as you progress within our organization.
Paid apprenticeships allowing you to achieve level 6 certificationSupportive and
Inclusive Work Environment:
At Carraig Donn, we foster a culture of collaboration and respect.
Join a diverse team of talented individuals who are passionate about delivering exceptional customer experiences
Continuous Learning and Development:
We invest in our employees' growth and development.
Access a variety of learning resources, training programs, and workshops to enhance your skills and knowledge
Comprehensive Benefits Package:
Enjoy peace of mind with our comprehensive benefits package, and access to a health and wellbeing support plan
Employee Discounts and Perks:
As a valued member of our team, you'll enjoy generous staff discounts on our exclusive product range.
Take advantage of our employee referral scheme and other exciting perks
Health and Wellbeing Initiatives:
Your health and wellbeing are important to us.
Benefit from initiatives such as our bike-to-work scheme and access to our Employee Assistance programme, as well as our employee platform offering mindfulness resources, lifestyle savings, and more. Join Carraig Donn and become part of a team that values your talent and dedication.
Experience the rewards of working for Ireland's premier lifestyle retailer as you embark on a fulfilling career journey with us.
Apply now to seize this exciting opportunity