Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.
Fota Island Resort are looking for a Spa Receptionist to join their team in the renowned Island Spa.
Staff Benefits Include:
* Company funded educational and training programs
* Discount on Dining options of up to 50%
* Reduction on accommodation for family and friends
* Discount for Spa treatments and products
* Use of Health Clubs
* Staff Dining Facilities
* Service Awards
* Staff Appreciation events
* Wellness Program
Responsibilities:
* Handle enquiries for the spa and convert to bookings
* Ensuring all information for bookings is recorded correctly
* Schedule spa services for guests and monitor availability of treatments and staff to ensure prompt service
* To adhere to an agreed reporting system on a timely basis
* Display a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time.
* To welcome guests and answer all enquiries observing set standards and with patience.
* To be responsible for billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day's work.
* Complete daily opening procedures and check lists per relevant area daily.
* To ensure a warm friendly welcome to all clientele at all times
* To ensure that all operational procedures, codes of conduct and standards of appearance are implemented and adhered to.
* Assist with administration duties such as, purchasing, receiving and inventory reporting.
What we are looking for:
* Previous experience in a similar role desirable
* Excellent interpersonal and communication skills
* Exceptional customer service ethic
* Attention to detail
* Time management
* Positive can do will do attitude
* Flexibility in working hours