Systems Support Coordinator - Ireland Salary: €35,455 / £28,334 Contract type: Permanent Hours: Full Time Location description: This is a home based role Interview date: To be confirmed Closing Date: 09-02-2025 The Organisation Our client is looking for a Systems Support Coordinator to help build on the training already delivered to staff and volunteers across the organisation, and to help to develop new systems as a customer representative on projects and providing onward training and general support. Your role As a Systems Support Coordinator, you will be involved in coordinating the needs of your end users in new and current organisational systems. By reporting issues and updates, you will help improve the systems to make the tasks simpler and less time consuming. Your role as Systems Support Coordinator has three main functions: - To help project teams develop and test new technology solutions from idea initiation to being ready for deployment. - To deploy new technology solutions by delivering training to end users. - To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements. Your responsibilities in this role will include: - Be a Super user of the new systems with a comprehensive knowledge of their operation and application. - To support areas and other coastal teams by coordinating, planning events, meetings, communications, and activities ensuring that all relevant documents are prepared pre-meeting and actions are documented post meeting. - Supporting the running and facilitation of events with decision makers, system owners and end users to chart and define existing and future work stream processes, systems, and hardware. - Assist other support teams with systems issues. - Work with the stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales and deliver the training during deployment. About you As Systems Support Coordinator, you will have an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert and full training in the systems will be given. To be considered as the Systems Support Coordinator you will need: Essential Criteria - Full driving licence is required - Good IT skills PC literate, happy using Microsoft tools, happy using systems and applications. AX a bonus however our client can teach this. - Managing self able to work from home, keep focused and prioritise workload appropriately to the business needs. - Working with People the ability to work with anyone and help them to get the most out of the systems that they support. - Living within the Region the role covers. - Training delivery the ability to train staff and volunteers to use applications and systems, this can include creating work instructions and training documentation. - Customer Focussed, treat everyone as a customer and give them the service that you would want to receive. Desirable Criteria - Experience of lifesaving operations processes - Have knowledge of Bitlocker, Bomgar and Password resets and Raspberry Pi and basic Windows PC construction. You will need to be based in the Region to be considered for this role. This is a home-based role covering Regional Base Ireland and our clients sites in the south of Ireland. The flexibility to work evenings and weekends, when required, is essential. So, if you have experience within System Support Coordination and are ready for a new challenge and like the look of this vacancy - please apply now using the button shown. This post requires a valid driving licence. Safeguarding Our client is committed to safeguarding; protecting a persons health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. They expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity Our client respects and values diversity of background, skills and perspectives within their teams, and considers it essential to help them deliver a world-class service. They are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, they also look for applicants who share their commitment to living their values (trustworthy, courageous, selfless, and dependable). This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Benefits: Work From Home