Job Summary
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees.
Job Overview
T-Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.
They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Key Responsibilities
* Proactively engage with a broad range of customers in a highly-traffic retail environment.
* Leverage digital self-serve tools during customer interactions and the onboarding process.
* Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
* Deepen relationships with customers and ensure their satisfaction.
* Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
* Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
* Partner with nearby store locations to properly/fully on-board customers.
* Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
* Customer obsessed: connect on a personal level, build rapport, trust, and loyalty with every interaction.
* Proactively reach out to potential customers to further drive sales activity in your location.
* Perform price overrides for our specialty offers specific to National Retail.
Educational Requirements
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Skills and Abilities
* Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
* Team Building: Desire to be a part of the game-changing T-Mobile store team.
* Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Benefits
We offer a comprehensive benefits package, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.
We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
To learn more about our benefits, please visit www.t-mobilebenefits.com.
Why Join Us?
T-Mobile USA, Inc. is an Equal Opportunity Employer. We welcome diversity and inclusion in our workplace.
If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.