We currently have an exciting opportunity for a Claims Team Leader within our Real Estate Team based in Cork.
This role will be office based.
Reporting to the Real Estate Account manager, you will provide management support to desk-based adjusters ensuring the success of the Real Estate TPA team.
The Role:
Your responsibilities will include:
To lead and manage a team of desk based Claims Technicians to ensure they provide the highest standards of customer service to our clientsMotivating the team to do their job efficiently and ensure targets and personal goals are achievedManagement of team workflow to ensure all absences and holidays are coveredManagement of the holiday calendar /authorisationsMonthly 1 to 1 meetings with team, completing appraisals with McLarens required timescalesOverseeing and monitoring the lifecycle of the desk based teams claimsIdentifying training needs in the team and implementing any necessary trainingAccount management support where requiredAbility to deal with complaint calls received in the teamManage a small caseload of claimsOther ad hoc work as required
Knowledge and Experience:
Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured mannerProven work experience as a team leader or supervisorExcellent stakeholder management with an ability to manage multiple priorities and conflicting demandsThrive in a high-pressured working environmentBe driven to meet and exceed targets set for the Real Estate TeamGood working knowledge of Word and ExcelTravel may be required as and when so flexibility is a must.
Must hold APA qualification and be working towards Certificate In Insurance Practice (CIP)
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