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Customer Service Representative
Apply remote type Hybrid locations Warszawa time type Full time posted on Posted 3 Days Ago job requisition id JR-7477
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
OUR ROLE
Customer Service Representative
Are you passionate about delivering exceptional customer experiences and keeping things running smoothly behind the scenes? We are looking for a detail-oriented and proactive Customer Service Representative to join us in supporting our customers across Central Europe.
This position is based in Warsaw, Poland and reports to our Sales Operations Manager. The role is full-time and is hybrid.
WHAT YOU’LL DO AT FISKARS
Responsibilities:
1. Receive, process, and verify customer orders to ensure accuracy and timely delivery.
2. Communicate customer requirements clearly and ensure logistics are aligned to meet expectations.
3. Support Key Account Managers and Sales Representatives in daily customer-related tasks and follow-ups.
4. Act as a key contact for resolving customer inquiries, complaints, and order-related issues.
5. Coordinate with internal teams (such as logistics, warehouse, and sales) to resolve order and delivery challenges.
6. Document all order and service activities accurately for smooth tracking and reporting.
7. Contribute to improving customer service processes and identifying more efficient ways of working.
8. Ensure a smooth and professional experience for all customers across the Central European market.
WHO YOU ARE
Experience:
1. B.Sc., M.Sc., or diploma with relevant experience; background in economics is a plus.
2. Fluent in Hungarian and English; Polish is a nice to have.
3. Solid computer skills, with proficiency in Microsoft Office, especially Excel.
4. Experience working with SAP and document handling systems.
5. Strong analytical mindset with a proactive approach to problem-solving.
6. Team-oriented and enjoys working in a collaborative environment.
7. Highly organized, detail-focused, and reliable in daily operations.
8. Comfortable working in a dynamic, international setting and adaptable to change.
START YOUR JOURNEY AT FISKARS GROUP
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in ENGLISH today! Don’t worry about a cover letter, your application is enough indication of your interest.
We are committed to protecting your personal data, so we only accept applications through our career website.
Last day of application: 2025-04-14
At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more: fiskarsgroup.com
Pioneering design to make the everyday extraordinary
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