Customer support with Polish - hybrid working, Dublin
Client:
Cpl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
60c8ffa83e0e
Job Views:
108
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Customer Service Representative with Polish - hybrid working
About Xenon Arc
At Xenon Arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model. Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food ingredients providers. We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions.
Summary
To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue, and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models, and deliver a strong overall customer experience.
1. Act as the interface between customers and the business value chain partners to deliver exceptional service and drive profitability.
2. Provide solutions to the customer while managing operational needs and collaborating closely with operational partners to meet company objectives.
3. Execute the order entry process and manage the order fulfillment process for priority customers with a high degree of complexity.
4. Maintain thorough knowledge of the businesses' products, applications, and service offerings.
5. Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
6. Maintain service levels according to business prioritization.
7. Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
8. Attract potential customers by answering product and service questions and suggesting information about other products and services.
9. Maintain customer records by updating account information.
10. Escalate queries and concerns.
11. Ensure customer satisfaction with products or services.
12. Recommend potential products or services to management by collecting and analyzing customer information.
13. Prepare product or service reports by collecting and analyzing customer information.
14. Contribute to team effort by accomplishing related results as needed.
Basic Qualifications
1. Completed Bachelor’s Degree or equivalent experience in a customer service role.
2. Strong team player; motivated and extremely customer-centric.
3. Analytical and problem-solving ability.
4. Strong verbal and written communication skills.
5. Experience in customer management.
6. Business fluent in Polish and English.
Preferred Qualifications
1. Demonstrated ability to work effectively across internal and external organizations.
2. Experience in the use of customer relationship management (CRM) software.
Preferred Level of Experience
1-3 years of work experience in customer service or similar roles.
Location & Commitments
Apply directly or contact me for more details!
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