Job Title: Service Advisor
Location: Joe Duffy Volkswagen Charlestown, Dublin 11
About Us
Joe Duffy Group is Ireland's leading motor retailer, representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Our Competitive Advantage
We are underpinned by the quality of the people we employ and the unrivalled career path we can offer.
About the Role
We are seeking a dynamic and ambitious individual to join our bright and modern Volkswagen dealership in North Dublin. As a Service Advisor, you will be responsible for creating customer confidence by ensuring customer awareness of all products & services available.
Key Responsibilities:
* Create customer confidence by ensuring customer awareness of all products & services available.
* Provide exceptional customer service, maintaining highest standards of courtesy & efficiency.
* Be computer literate, able to record / amend customer details accurately.
* Work under pressure, remaining calm to handle upset / demanding customers effectively.
* Ensure accuracy in detailing customer requirements on job cards / invoice.
* Follow up and provide feedback to customers on the status of their vehicle.
* Ensure that all work requested has been carried out & charged for.
Requirements:
* Impeccable appearance and well-presented to work in a corporate environment.
* Good oral & written communication skills.
* Excellent organisational skills.
* Able to record accurately all relevant details.
* Able to 'up sell' additional work / accessories.
* An ability to absorb and understand technical data and explain it to our customers as required.
Benefits
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package:
* Employee Assistance Program
* Industry Leading Training and Progression Plans
* Life Cover
* Social Club
* Bike to Work Scheme
* 22 days annual leave
* PRSA