**Order Management Specialist Role**
This role involves daily booking of customer purchase orders in SAP, as well as managing orders through the system and associated queries.
Responsibilities
* Process Purchase Orders from end users through Salesforce and SAP
* Retrieve orders from partner portal and process into SAP
* Verify pricing against customer contract or approved discount matrix
* Verify availability of product
* Coordinate with Purchasing to determine lead times when supply is not available
* Exercise discretion to prioritize product allocations when supply is not available
* Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
* Process customer returns and credit note requests in a timely manner
* Answer customer inquiries regarding order status, product availability and lead times
* Troubleshoot customer issues, responding in timely manner
* Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
* Complete self-training modules in SAP as needed
* Create Salesforce cases to request additional addresses or contacts be added to SAP.
Requirements
* High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
* Customer first mentality
* Fluent German language skills required
* Strong time management skills to effectively prioritize daily tasks
* Demonstrated initiative to resolve complex customer issues efficiently
* Ability to work proactively and exercise judgment
* Strong attention to detail
* Strong interpersonal, communication, and customer service skills
* Ability to work with others in a professional, responsive, and courteous manner
* Ability to work productively in a cross-functional team environment
* Strong system skills, including Microsoft Office
Education and Experience
* BS/BA degree in business
* 2+ years of experience with account management and customer service in high tech environment
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