Job Title: Branch Customer Experience Champion
We are seeking a highly motivated and customer-focused individual to join our team as a Branch Customer Experience Champion. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving business growth.
About the Role:
This is an exciting opportunity to work with a leading retail and SME bank in Ireland. Our client's focus is on ensuring they deliver what their customers, colleagues, and communities need to be successful.
Your Key Responsibilities:
* Provide excellent customer service and advise customers throughout their product/financial needs journey.
* Support the day-to-day operation of customer service within the branch.
* Take ownership of customer queries and deal with them in an effective, professional, and compliant manner.
* Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
* Assist with sales campaigns, including post-sales administration and follow-up tasks.
* Perform duties in accordance with policies, procedures, and the bank's values and standards.
Requirements:
To be successful in this role, you will require:
* A QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant years.
* Significant experience in financial services, including knowledge of all retail finance products, processes, and procedures.
* Excellent interpersonal and communication skills, with a commitment to providing an outstanding customer experience.
* Proven sales, customer service, or clerical experience in a regulatory compliant environment.
About Us:
We are a dynamic team that works in a fast-paced environment to drive and deliver the Bank's ambition to become Ireland's best personal and business bank.