Whilst being quietly insistent on excellent coffee, Coffeeangel manages to serve you efficiently whilst enabling that most precious of sensations: "Some quality me time."
The interior architecture, coffee preparation and service bestow a touch of un-ostentatious luxury whilst centring the experience around the customer, not just the excellent beverage.
Company Profile
Pioneers of the Irish specialty coffee scene, Coffeeangel has always been – and remains – committed to the brewing and delivery of quality coffee by professional baristas. We have old-fashioned values (please and thank you, always go a long way) and believe success is based on hard work, innovation and the consistent delivery of the best cup of coffee, in an efficient and courteous way, by happy, engaged and well-trained Baristas.
We deal with lovely and appreciative people all day long and have some incredible people working for us. Our team has always been at the heart of what makes us successful. That will never change.
Coffeeangel is growing and constantly innovating... and we’re looking for passionate and like-minded people to join us on our journey.
The Role
Coffeeangel Assistant Managers are aspiring leaders and passionate Baristas. As an Assistant Manager you will be integral to running the shop reporting into the Area Manager. You must have an excellent working knowledge of the day-to-day running of a coffee shop and work in conjunction with the Area Manager, Operations Manager, and Training and Quality Control Manager, to grow the health of the shop and ensure that your team is happy and motivated, and customer service is at its best. You will need to keep a level head, be able to multitask and have excellent people skills.
Responsibilities
* The responsibilities will consist of, but are not limited to, the following:
* Be a passionate Barista and develop your skills.
* Nurture relationships with regular customers and recruit new business through flawless service.
* Exceed in customer service and efficiently deal with customer complaints or issues.
* Maintain the quality of coffee being served to customers in conjunction with the Area Manager.
* Promote a positive shop atmosphere while ensuring the highest standards of cleanliness, quality, and detail, in conjunction with the Area Manager and Operations Manager.
* Maintain the shop's profitability and quality goals, in conjunction with the Area Manager.
* Ensure operations are efficient at all times, in conjunction with the Area Manager and Operations Manager.
* Maintain high productivity of team members in conjunction with the Area Manager.
* Communicate effectively, both verbally and in writing, to provide clear direction to the team.
* Observe performance and encourage improvement where necessary.
* Ensure opening and closing procedures are maintained (and reviewed) at all times, and that admin and issues are dealt with proactively and reported as necessary.
* Build ROTA alongside the Area Manager.
* Work with daily cash, POS, purchasing, and inventory systems.
* Submit sales reports.
* Be fully aware of how to deal with Refunds and Returns.
* Be a Coffeeangel ambassador at all times, including on any social media.
This list is not exhaustive. The Assistant Manager will be required to perform other duties as appropriate to the post, as may be assigned to you from time to time by a designated person. You will be required to assist with special functions, from time to time.
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