Purpose of Position:
This team lead is one of three team leads in Academic Operations, the others being the Undergraduate Team Lead and the Centre of Education in Lifelong Learning Team Lead.
Key Responsibilities:
* Responsible for analysis, review and resolution/escalation of Zendesk issues to AOM.
* Coordinate the delivery of knowledge articles/macros/reports Zendesk in conjunction with IT and all team members.
* Zendesk weekly roster
* Yearly review of presentational content used by programme coordinators (e.g Programme Welcome pack).
* Provide support & escalation of issues to relevant AOM or as otherwise appropriate.
* Any other duties shared across Team Lead counterparts as required by AOM or Director of Student Registry.
Primary Attributes:
* Degree or equivalent qualification would be desirable.
* Knowledge of the Irish education system at third level would be an advantage.
* At least two years administration experience that demonstrates a planned, systematic approach to organisation of work.
* High proficiency in word processing, spreadsheets, e-mail, PowerPoint, and excel.
* Good communication skills - written and verbal.
* Good Interpersonal skills.
* Attention to detail, deadline orientated and quality conscious.
* Database experience an advantage
* Flexible approach to work
* Excellent writing skills (draft letters, minutes, presentation etc.)
* Ability to work independently and show initiative