We would like to invite applications for the following, 39 hours, Specified Purpose Contract (Maternity Cover) IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment. Assisted Living Service – Scheduling OfficerLetterkenny – Donegal As a Scheduling Officer you will be expected to support the delivery of Assisted Living Services (ALS) to children & adults with physical disabilities and older persons team to ensure that a quality person-centered continuous service is delivered. This will be achieved through close collaboration with the ALS teams and other IWA colleagues and by effective communication with staff and members Main Duties and ResponsibilitiesManage incoming calls to the serviceCreate and maintain effective staff rosters to ensure continuous service deliveryProvide staffing for absences caused by training, sick leave, annual leave and long-term leaveMaintain absence management/other relevant records on all ALS systems, providing regular reports to line manager.Maintain regular contact with members and ALS staff regarding day to day changes or as directed.Assisting the ALS Co-Ordinator’s to enhance the supports to PA’s (recruitment, induction, shadowing/introduction, probation, supervised practice, peer support meetings)Understand and adhere to established IWA policies and proceduresTo seek and implement continuous improvement opportunities to maximise service and efficiencies, and to support the ALS team with systems implementation and developmentTo develop and maintain excellent working relationships with regional ALS colleaguesTo participate in and lead out on ALS project initiatives in consultation with ALS managementTo operate at all times in a flexible and efficient manner PERSON SPECIFICATIONTraining, Experience and Qualifications Minimum qualification required at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care, Allied Health, Community Development, Disability, Business ManagementExperience in scheduling/rostering of complex processes highly desirableExcellent IT skills essential in particular Database systems, Scheduling/Rostering Software, CRM systems and other database applicationOffice and Customer Management as well as Supervisory experience is desirable Knowledge and SkillsExcellent communication and interpersonal skillsStrong planning and organisational skills; ability to prioritise various commitmentsSolution focused and excellent problem-solving skillsAn ability to analyse, interpret and present informationStrong attention to detailFluent English speaker BehavioursAn ability to build strong relationshipsA team-based, consultative and highly flexible approachStrong customer service focusBe of good characterAbility to work in a pressurised environmentDisplay of high degrees of flexibility with an ability to quickly adapt to change CompetenciesCommunicating and InfluencingMotivating and EmpoweringPlanning and OrganisingQuality and Customer FocusCritical Analysis and Decision Making Remuneration & BenefitsSalary between €32,269 up to €49,298 (DOE)Excellent working conditionsA commitment to the ongoing training and development of all employees25 days annual leaveAccess to Occupational Pension scheme and group VHI & HSF Health Cash PlansEmployee Assistance Service The closing date for applications is Friday, 31st January 2025 Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.