Customer Service / Telesales Representative
Musgrave Wholesale Partners, one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, is seeking an exceptional individual to join our team. With a strong presence in Ireland and Spain, we support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
About Musgrave
We are committed to becoming the most trusted and sustainable business in Ireland, making changes across the company to achieve this goal. Our aim is to make a positive impact on the world and support our suppliers and customers to make a difference too.
Job Description
This is a fast-paced role that requires excellent customer service skills, communication, and interpersonal abilities. The ideal candidate will have previous experience in a customer-focused environment and be proficient in PC packages, including MS Office and Excel.
Main Responsibilities:
* Act as the first point of contact for all customer queries.
* Process customer orders within agreed timescales and issue relevant paperwork for sign off.
* Provide support to the Telesales Manager with Key Contracts administration.
* Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service.
* Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly.
Requirements:
* A minimum of 1 year's experience in a busy and productive customer-focused environment.
* Competency in PC packages, including the MS Office suite and Excel in particular.
* A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
* The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
* A proven ability to work in a fast-paced environment with a varied and challenging workload.
Equal Opportunities Employer
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates and welcome accommodations to enable you to be the best version of yourself during the interview.