Product Manager Job Description
We are looking for an experienced Product Manager to help us bring Public Sector Digital Services (PSDS) to countries across the world. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals.
Responsibilities:
* Lead internationalization and localization for key markets in ServiceNow's Public Sector industry product.
* Create and align functional localization strategy, including build vs. partner decisions.
* Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets.
* Work with customers from numerous government agencies across the world and have true mission impact.
Requirements:
* 5-8 years of experience in product management focused on software internationalization and localization in similar context.
* Product management experience from discovery to delivery at start-ups companies and larger companies.
* Experience building, launching, and scaling enterprise software SaaS products for external, paying customers.
* Excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones.
* Computer science degree, platform and frameworks systems thinking, a puzzle solver.
Nice to Have Qualifications:
* Experience working with central, state/provincial and local government agencies throughout Europe and the Middle East.
* Understanding of government agencies' nuances and how they work.
* Bachelor's degree or equivalent in business or related field.