About the Role
We are seeking a bright and ambitious apprentice/trainee Service Advisor to join our team in Dublin North.
The successful candidate will work in our state-of-the-art BMW dealership and have the opportunity to train with Ireland's largest motor retail group.
Key Responsibilities
* Create customer confidence by ensuring customer awareness of all products & services available.
* Provide excellent customer service, handling upset or demanding customers effectively.
* Record and amend customer details accurately using computer systems.
* Ensure all work requested has been carried out and charged for.
* Follow up and provide feedback to customers on the status of their vehicle.
Candidate Requirements
* Exceptional customer-facing skills.
* Professional and courteous demeanor.
* Computer literacy and ability to record accurate customer details.
* Ability to work under pressure and remain calm.
* Excellent personal presentation and corporate image.
Training and Development
The successful candidate will complete a minimum of six months structured training, which includes:
* Comprehensive training in the Joe Duffy Group process.
* Database management and marketing.
* Customer service and sales techniques.
* Aftersales training and industry leading progression plans.
Benefits
* Competitive salary.
* Employee Assistance Programme.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work.
* 20 days annual leave.
* PRSA.