Job Title: Community Operations Analyst
About the Role
We are seeking highly motivated German-speaking Community Operations Analysts to join our team in Dublin. As a key member of our community operations team, you will play a critical role in ensuring the health and well-being of our online community.
Key Responsibilities
* Investigate and resolve reported issues, including account support requests and potentially abusive content, through our ticketing system.
* Enforce clients' Terms of Use by monitoring reports of abuse on our site and taking appropriate action.
* Utilize market-specific knowledge and insights to develop scalable solutions that improve the support of our user community.
Requirements
* Familiarity with social media platforms and trends.
* Strong team player with excellent communication skills.
* Motivation and ambition to drive results and continuous improvement.
Language Skills
* Fluent German language skills (B2-C1-C2 level).
* Advanced English language skills (B2 level).
Work Environment
This is an office-based role located in Dublin 18. A relocation package is provided for successful candidates.