Role: Service Desk Technician
Salary: €40,000 per annum plus an on-call allowance of €250 per week
Location: North Dublin (on-site with remote on-call duties outside of business hours)
Benefits: Healthcare, Pension, Death in Service, Product Discounts
Duration: Full-time, Permanent
Working Hours: Rotating shifts. Early shift: 07:30 - 15:30, Standard shift: 09:00 - 17:30, Late shift: 10:30 - 19:00. Participation in an on-call rota: 1 week in every 5 weeks, with duties performed remotely outside of business hours.
Service Desk Technician
An exciting opportunity has arisen for a skilled Service Desk Technician to join a dynamic team in North Dublin. This role involves delivering exceptional IT support to ensure smooth operations for end-users and stakeholders. The successful candidate will have strong problem-solving skills, technical acumen, and a passion for customer service, making a significant impact in a fast-paced environment.
With on-call duties handled remotely, this position offers a balance between flexibility and hands-on support. If you thrive in collaborative settings, enjoy troubleshooting IT challenges, and seek to build a rewarding career, this role is tailored for you.
Responsibilities:
* Provide first and second-level technical support to resolve hardware, software, and network issues.
* Monitor and respond to incoming support tickets, calls, and emails promptly.
* Troubleshoot and resolve technical incidents in a timely manner.
* Escalate unresolved issues to senior technicians or external vendors where necessary.
* Participate in the on-call rota to ensure continuous support for the organisation.
* Document incidents, solutions, and maintain accurate records of system changes.
* Perform regular system checks to ensure optimal performance of IT infrastructure.
* Collaborate with team members to implement software updates and hardware installations.
Requirements:
* Proven experience in a service desk or IT support role.
* Strong knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware.
* Familiarity with remote support tools and basic networking principles.
* Excellent communication skills, both written and verbal, with a customer-centric approach.
* Ability to work effectively under pressure and manage multiple tasks.
* Availability to participate in a rotating on-call schedule.
* Problem-solving mindset with attention to detail and organisational skills.
* Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous but not essential.
What to do next:
If you’re interested in this role, click ‘apply now’. For more information and a confidential discussion on this role or other opportunities, contact Conor via email.
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