Job Description:
We are seeking a highly skilled Customer Relations Advisor to join our team at Apex Fire Ltd. As a Gold Standard Investor in People, we pride ourselves on our collaborative and dynamic working environment.
Key Responsibilities:
* Customer Interaction: Address customer queries comprehensively, ensuring effective communication and fostering strong customer relationships.
* Quotations Management: Complete and follow through on quotations using our bespoke quotations platform.
* Customer Credit Control Admin: Manage customer accounts, ensure timely payments, follow up on overdue balances, and resolve billing issues.
About You:
We are looking for an individual with:
* Confident communication skills
* Able to thrive in a challenging and dynamic environment
* Strong interpersonal skills with a commitment to excellent customer relations
* Accuracy, attention to detail and the ability to explain complex information clearly and simply
What We Offer:
Competitive salary, welfare package, employee assistance program, on-site parking, length of service holidays, training and development opportunities, bi-annual bonus voucher, free on-site employee parking, free annual flu vaccine and 3 yearly health screening after 1 year's service, regular team building activities and excursions.