Infrastructure Quality Engineer, Infrastructure Reliability & Quality (IRQ)
Job ID: 2920132 | Amazon Data Services Ireland Limited
Our AWS Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformer, Generator, ATS etc.). As a member of this team, you will be proactively driving quality and reliability risk identification, assessment, and mitigation for data center equipment. You will also be responsible for root cause analysis of critical equipment failures, supplier process breakdown, and drive continuous improvements to improve datacenter availability for AWS customers. You will work closely with both internal and external partners including suppliers to define product specifications, risk identification plans, and mitigations. Internally, you will collaborate with AWS Engineering, Procurement, Construction, Commissioning, Operations, and Field Engineering teams. Externally, you will manage supplier qualification, quality and reliability monitoring, supplier issue resolution, and supplier development and continuous improvement initiatives that span the product lifecycle. You must have a can-do attitude, be ownership-minded, independent, action- and results-oriented to succeed in our open collaborative environment.
Key job responsibilities
1. Develop, implement, and maintain equipment quality and reliability roadmaps by collaborating with engineering, operations, and procurement teams.
2. Define, monitor, and achieve the correct quality/reliability performance targets for each equipment.
3. Verify AWS quality standards are met at suppliers through in-person and remote audits.
4. Establish and monitor end-of-line and incoming inspection/first article inspection plans.
5. Support supplier and equipment qualification and assessment processes in support of procurement teams including issue resolution.
6. Collaborate globally with suppliers to resolve field issues through Root Cause Analysis and corrective actions. Escalate complex failure investigations to AWS Senior/Principal Engineers.
7. Develop and support suppliers with product improvement initiatives and Key Performance Indicators (KPI). Provide a feedback mechanism from suppliers to internal teams to resolve joint quality issues.
8. Support internal AWS teams in New Product Development (NPD) initiatives including Failure Mode and Effect Analysis (FMEA) of design and manufacturing processes. Ensure AWS products meet or exceed industry standards for initial quality and long-term reliability performance.
9. Analyze product design assumptions and AWS operational requirements to identify and mitigate equipment performance risks.
10. Drive Continuous Process Improvement strategy through identification of new qualification criteria, test requirements, preventative maintenance checkpoints or specifications to improve overall equipment resilience.
11. Successfully handle concurrent projects, sometimes in multiple geographical regions.
12. Travel required, both international and domestic, approximately 30-50%.
Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Reliability & Quality Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:
1. Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty.
2. Are detail and data-oriented.
3. Have experience managing engineering projects and consultants.
4. Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction, and Design).
5. Are adaptable and inclined to get into the field to see things up close.
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.
We have an immediate opening for a Reliability & Quality Engineer in Region. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
BASIC QUALIFICATIONS
* Bachelor's Degree in Electrical, Mechanical, Manufacturing Engineering or similar related field.
* 6+ years of industry experience in quality/reliability engineering including 4+ years of direct interaction with suppliers including technical Failure Analysis and Root Cause Analysis.
PREFERRED QUALIFICATIONS
* MS or PhD in Electrical, Mechanical, or Manufacturing Engineering or similar related field.
* 5+ years of work experience in quality/reliability risk identification and assessment from component to system level applying analytical, experimental, and statistical approaches to evaluate product design and manufacturing quality/reliability levels.
* Experience with managing proactive, effective, and frugal quality/reliability strategies throughout product design, manufacture, and deployment stages. Experience with data center operations and infrastructure equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformer, Generator, ATS etc.).
* Experience with modern manufacturing processes, ISO-9000, quality control plans, and problem-solving methodologies. Experience with accelerated life testing, stress analysis, and finite element analysis.
* Proficiency in the development of data, dashboards, and reports, including data cleansing and analysis.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: March 7, 2025 (Updated about 12 hours ago)
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