Customer Support Associate (German Speaking), Galway
Location:
Galway, Ireland
Job Category:
Information Technology
EU work permit required:
Yes
Job Reference:
BBBH7416_1740135467
Job Views:
5
Posted:
21.02.2025
Expiry Date:
07.04.2025
Job Description:
Customer Support Associate (German Speaking)
Hosted by Manpower
ManpowerGroup Ireland has an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by ManpowerGroup. Please read below for more information on SAP company and role responsibilities.
About SAP:
As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
About the team:
The Customer Interaction Centre is a fast-paced and dynamic customer-facing department in which a friendly, highly supportive, and multicultural team interacts with SAP customers from around the globe. Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs.
With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team prides itself on our team spirit, teamwork, and has a flexible hybrid work model.
Premium pay is provided for shift work, weekends, and bank holidays over and above base salary.
What we do:
In the CIC, you will find yourself in a friendly multinational and multicultural learning environment, on a team that supports each other. Our core team primarily supports customers through a selection of support channels, offering 24/7 support in a follow-the-sun approach with our additional global department locations: Brazil, China, India, and the Philippines. We assist in the prioritization of customers' technical cases by analyzing the effect on their business from a commercial perspective.
WHAT You Will Do:
1. Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats, and webforms.
2. Analyze customers' non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.
3. Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
4. Assist and educate customers in navigating support pages, educating them on how to use software download and license key functions.
5. Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively and in a timely manner.
What we look for in you:
1. Commitment to providing excellent customer service.
2. Passionate and dedicated team player.
3. Strong time management, prioritization, and multi-tasking capabilities; utilizing available time efficiently to achieve effective and efficient results.
4. Enjoys and thrives on performing multiple tasks and responsibilities at once.
5. Shift flexibility, weekend work (approx. 1 day per quarter) and Bank Holidays (compensated with additional payment).
Education & Qualifications:
1. Bachelor's/Master's degree preferred.
2. Fluency in German and English language with excellent communication skills.
WHAT You get from us @ ManpowerGroup
Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with ManpowerGroup onsite at SAP, please apply!
For more information about this role kindly contact Aminat Ibrahim on [emailprotected]
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