Job Description
We are seeking a dedicated and experienced professional to join our team as a Community Advocate. Our client is a trusted outsourcing partner for leading, global organisations.
Responsibilities
* Become and remain knowledgeable about client's products and community standards.
* Make well-balanced decisions and personally driven to be an effective advocate for our community.
* Display a strong bias to doing what's right.
* Investigate and resolve issues that are reported on client's platform.
* Support and reports of potentially abusive content.
* Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community.
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
* Recognise trends and patterns and escalate issues outside the company policy to the global team.
Requirements
* Fluent in English AND Native in desired language: Norwegian, Finnish, Dutch, German, Kurdish, Danish
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Passion for ensuring a positive, safe user experience.
* Flexible in working in a faced paced environment with different projects to work on.
Benefits
* Free canteen onsite in client site during shift hours
* Health Care
* Extensive Training & Development
* Free access to Group Scheme website
* Free access to 24-hour Employee Assistance Programme (EAP)
* Free access to Wellness Programme
* Tax Saver Scheme
* Bike to Work Scheme
Work Details
* Salary: €27,000 a year (Monthly pay)
* Contract Type: Permanent
* Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
* Location: Dublin 18, Sandyford, Dublin South
Important Notes
* Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).