Job Title: Service Delivery Manager
About the Role:
We are seeking a highly skilled and experienced Service Delivery Manager to join our team in Galway City Centre.
This is a permanent role, aligned to a civil service salary scale with an attractive benefits and annual leave package.
Key Responsibilities:
* Planning & Development of Services
* Implement business strategy and annual action plans, developing and delivering local business plans.
* Support the Regional Manager in strategic aims, planning, and change management.
* Collect, analyze, and report data, ensuring accountability for service delivery.
* Ensure services adapt to community needs, fostering strong local partnerships.
* Promote the service through media, presentations, and community engagement.
* Plan, implement, and deliver money management education programs as required.
* Personnel Management
* Recruit, manage, and supervise staff, ensuring balanced workloads.
* Oversee staff performance, training, and development in line with policies.
* Foster team cohesion and communication through meetings and collaboration.
* Manage Health & Safety and Facilities at the local level.
* Maintain personnel and company records per policy and legal requirements.
* Quality Management
* Implement and uphold best practice standards for Money Advice & Budgeting.
* Support staff in delivering high-quality advice through training and mentoring.
* Conduct client case reviews, provide feedback, and ensure compliance.
* Ensure clients receive comprehensive advice on all available options.
* Monitor client feedback and report findings to the Regional Manager.
* Maintain data security and compliance with legislative requirements.
* Carry a client caseload if service demands require.
Requirements:
To be successful in this role, you will need:
* A 3rd level Level 8 qualification (minimum) in Money Advice, Finance, Human Resources, Quality Management or Community Development, or equivalent experience.
* Demonstrated expertise and experience in money advice, budgeting and debt management, particularly in the area of consumer debt.
* Demonstrated team leadership and experience of personnel management.
* Excellent ICT skills and experience of software systems including Case Management and HR packages.
* Experience of working with a diversity of individuals and groups, particularly people experiencing difficulty coping with their situation.
* Capacity to develop and implement organisational plans and policy and provide written management reports on activities.
Desirable Qualifications and Skills:
* Experience in change management.
* Experience in social policy and advocating for change.
* Experience of public funding and community and voluntary sector.
Benefits:
The successful candidate will have access to an attractive benefits package, including pension.