OverviewJoining a team of Customer Service Representatives and a Team Lead.
The customer service agent is a 'people Person' and provides a professional and customer-focused skill set.
The customer service agent helps our customers by providing information on our products and service, answering questions, and managing concerns.
QualificationsAt least one year of relevant experience, preferably in a customer service environment.
Good communication skills with an excellent telephone manner.
Organised, diplomatic, and a good team player.
A proven ability to work to targets and timelines.
ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Dealing with customer queries and concerns.
Communicating with customers via phone, email, live chat, or face-to-face.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
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