About the Role
As a Client Care Manager, you are responsible for your own dedicated geographic territory. You will work alongside other Client Care Managers and Senior Management to ensure the safe and effective provision of care to all service users.
You will be the direct point of contact for colleagues regarding service users in your area. As a Client Care Manager, you will work with your Coordinator and Quality Monitoring Officer to ensure that all care packages are reviewed effectively and that any changes are brought to the team.
What We Offer
* The opportunity to work as part of a growing home care company that genuinely supports its care workers.
* A competitive salary and benefits package.
* 20 days paid holidays per annum.
* A refer a friend scheme.
* Excellent training provided, and support for further training and development.
* Opportunity for further career advancement within the company.
Key Responsibilities
1. Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
2. Work towards business growth targets and KPIs.
3. Be accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
4. Directly manage the area-specific Care Team, including staff supervisions, spot checks, team meetings, staff appraisals, and disciplinaries.
5. Liaise with the Finance and HR Team following internal company process and procedure.
6. Ensure regular communication on a team and individual basis.
7. Manage the 12-week induction of new starters for designated areas, supervision, and appraisals.
8. Attend Client reviews as required.
9. Deal directly with Care Managers and Health Trusts as required.
10. Onboard new clients efficiently.
11. Provide emergency care assistant cover as needed.
12. Report safeguarding/client issues to the direct Line Manager when required.
13. Communicate and participate with the Quality and Compliance team regarding HIQA and Incident Management.
14. E nsure the quality of service provision and liaise with the Quality Monitoring Officer as required.
15. Maintain client care folders on a monthly basis, ensuring up-to-date details and high standards.
16. Assist with the personal development of staff within the Care Team and resolve staff issues efficiently and confidentially.
17. Support the Senior Management Team in developing channels of communication across the company and foster open communication.
18. Prepare and carry out team meetings for your area.
19. Complete actions on daily call handler logs associated with your area.
20. Participate in staff, team, management, and board meetings as required.
21. Stay informed about changes implemented in the Domiciliary Care Industry.
22. Ensure continuous improvement of service delivery.
23. Ensure staff are appropriately trained by overseeing mandatory training and booking staff on courses as necessary.
24. Be prepared to participate in events and publicity as required.
25. Demonstrate leadership, empathy, and flexibility in managing changing working environments.
26. Manage hours and build commissioned hours in your area.
27. Report leavers in a timely manner to the Quality and Co-ordination teams.
28. Support the business within your role to retain staff as much as possible.
29. Complete monitoring, spot checks, and assessments as needed for staff and clients in your area.
30. Liaise with commissioners and stakeholders around changing needs, concerns, and incident management according to compliance policies and procedures.
31. Communicate effectively with co-ordination team and commissioners around hospital admissions and discharges.
32. Manage sickness and absences according to absence management processes and ensure return to work meetings are completed in a timely manner.
33. Gather feedback from commissioners, stakeholders, staff, clients, and relatives to support service improvement.
34. Be trained in safeguarding and support staff to have an open and transparent culture, as well as managing incidents through safeguarding policies and procedures, and the safeguarding team.
Essential Criteria
* Excellent written and verbal communication skills.
* Experience in team management, rotas, and on-call phone.
* A minimum of 2 years experience in Homecare.
* Ability to plan and organise own workload - Full, Valid driving licence.
* Preparedness to undertake Garda Vetting.
* Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management.
* Flexibility to work outside normal working hours if necessary.
Desirable Criteria
* Previous management experience in a homecare setting.
Equal Opportunities Employer
Connected Health is an equal opportunities employer committed to promoting equality of opportunity, good relations, respect for diversity, and inclusion in the workplace and the delivery of its services to clients. It is also committed to utilising the talents and resources of all its employees to the full. Connected Health welcomes applications for all job roles from members of all communities.