Job Description
We are seeking a dedicated Customer Service Advisor to join our team in Galway. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.
* Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
* Analyse customer issues and implement effective solutions to meet their needs
* Collaborate with internal teams to resolve complex customer problems
* Maintain accurate records of customer interactions and follow-up actions
* Identify opportunities for process improvements to enhance customer satisfaction
* Participate in team meetings and training sessions to improve skills and knowledge
* Handle escalated customer issues with empathy and professionalism
Qualifications
* Proven experience in customer service, preferably in a similar advisor role
* Excellent listening and problem-solving skills with a customer-centric approach
* Strong verbal and written communication abilities
* Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail
* Resilience and ability to remain calm under pressure
* Quick learner with adaptability to changing processes and technologies
* Knowledge of customer service principles and best practices
Additional Information
What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Still Curious?
If you feel we are a good match for each other, you can apply online now
If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.