Job Description:
A dynamic organisation based in Belfast is seeking a proactive and customer-focused IT Support / Help Desk Technician to join their team.
About the Role:
* Support users both remotely and on-site across multiple locations in Northern Ireland, requiring access to a car insured for business use.
* Provide fast, effective IT support to ensure smooth day-to-day operations.
Key Responsibilities:
* Respond to support requests via email, phone, and in person.
* Troubleshoot hardware and software issues and provide clear step-by-step guidance.
* Manage user accounts, including onboarding and offboarding processes.
* Perform regular system checks, updates, and backups.
Requirements:
* Experience: 2+ years in an IT support role, preferably within a Microsoft 365 environment.
* Education: HNC/HND, NVQ Level 3, or equivalent qualification with ICT content.
* Technical Skills: Experience with Active Directory (including Azure/Entra ID).
* Soft Skills: Excellent verbal and written communication, strong interpersonal skills, and a focus on delivering exceptional service.
Desirable Skills:
* Experience with mobile device management systems (e.g., Intune).
* Familiarity with antivirus tools, preferably Microsoft Defender.
* Knowledge of backup software and processes.
* Experience with Microsoft Share Point Online, Power Apps, and Power Automate.
Benefits include Salary up to £30,000, Excellent career development opportunities, 32 days annual leave, Private health care, and Free on site parking.