Job Summary
The successful candidate will coordinate the timely collection, transport, and disposal of waste, ensuring efficient operations and customer satisfaction. They will work closely with various departments to ensure seamless service delivery.
Main Responsibilities
* Route Planning & Optimization: Plan, assign, and adjust daily routes for waste collection trucks to maximize efficiency using route optimization software.
* Scheduling: Create and manage collection schedules for residential and/or commercial clients, ensuring all customer service requests are scheduled appropriately.
* Communication with Drivers: Maintain continuous communication with drivers to ensure timely collections, relay updates, and handle any changes to the schedule.
* Customer Support: Serve as the point of contact for customers who have questions or issues about their waste pickup services.
* Fleet Monitoring & Tracking: Use GPS and other tracking tools to monitor the real-time location of waste collection vehicles.
* Problem-Solving: Address and resolve issues such as vehicle breakdowns, missed pickups, accidents, or traffic delays.
* Compliance & Safety: Ensure all waste collection operations comply with local, state, and federal regulations, especially regarding hazardous waste handling.
* Data Entry & Record Keeping: Maintain accurate records of pickups, routes, fuel usage, vehicle maintenance, and driver hours.
* Coordination with Operations & Maintenance: Work closely with operations and maintenance teams to schedule vehicle repairs or routine maintenance without affecting service delivery.
* Waste Volume and Load Management: Manage and monitor waste volume and load capacity to ensure that trucks do not exceed weight limits and can complete their routes efficiently.
* Team Collaboration: Coordinate with the sales and customer service teams to understand client needs and ensure that service agreements are fulfilled.
* Technology Use: Operate dispatch software, GPS tracking systems, and communications tools to streamline the dispatching process.
Additional Duties
* Attend all meetings as required.
* Show commitment to company values in all aspects of your role.
* Act as a positive ambassador for the business.