Managed Services IT Support Engineer Level 1.
Our client is looking for an Onsite Deskside Support Engineer to join their growing IT Team.
Location: Model Farm Road
Contract: Perm
Salary: €28,000 - €30,000
Responsibilities may include, but are not restricted to:
Role:
Prioritise, manage and responding to Managed Service helpdesk calls to meet required SLA’s.
Establish and build on good working relationship with customers.
Troubleshoot and if required, referral of hardware faults to third parties.
Install and configure computer hardware and peripherals, operating systems, and applications.
Liaise with third party vendors for software\hardware installation.
Deal with ‘how to’ and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
Document new solutions
Install individual software requests
Install Lenovo hardware.
Manage Lenovo warranty repairs.
Manage Lenovo spare parts.
Follow and adhere to ServiceDesk processes, procedures and follow escalation process and other matters as appropriate.
Other
Coordinate office activities to secure efficiency and compliance to procedures and processes
Create and update SOP’s
Submit timely reports and prepare presentations/proposals as assigned.
Assist colleagues as requested.
Experience:
Experience in working on an ITIL aligned Helpdesk is required.
Strong Windows 10 desktop skills
Management of Intune for deployments
Hardware break fix on Laptops
Business Competencies:
Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Education
Third Level Education Qualification is preferable.
IT industry certifications (Microsoft/Lenovo)
Experience
1 year similar experience preferred