Leinster Appointments is currently recruiting for a Service Administrator in Dublin 22. This is a permanent role. Salary €32,000 8am - 5pm Monday - Friday Fully office based Main duties: Handle all incoming customer inquiries, ensuring responses are provided promptly Manage customer queries on a day-to-day basis maintaining positive and effective communication logging a high volume of calls via telephone and email and allocating them to relevant support field technicians and remote technical support teams. Responsible for your own group of field technicians, liaising with them daily, monitoring their workload, ensuring calls are correctly allocated and attended to ensuring calls are resolved within the agreed SLAs. Perform any reasonable role-related duties and ad hoc tasks as requested from time to time Main requirements: Previous experience in a busy customer focused role. Excellent telephone and communication skills Ability to solve problems Ability to multitask, manage time, and prioritize. Able to work individually and as a team. Solutions-focused with strong attention to detail and display a high level of accuracy. Good time management skills, managing fluctuating workloads & prioritization of daily tasks. Experience in Microsoft Office, Outlook, Word, Excel