Customer Support and Office Administrator
We are seeking a dedicated and enthusiastic individual to join our dynamic team as a Customer Support and Office Administrator. This is a fantastic opportunity for someone eager to be part of a forward-thinking company at the forefront of the renewable energy sector.
About the Role:
* Manage incoming calls and emails, providing helpful and timely information to customers regarding products, services, and orders.
* Handle day-to-day office administration, including data entry and document management.
* Organize and maintain customer records, contracts, and installation schedules using our CRM system.
* Coordinate customer appointments for installations, repairs, and maintenance services.
* Process orders, invoices, and payments, ensuring accurate and timely documentation.
* Liaise with internal teams, including sales and technical staff, to ensure seamless service delivery.
* Respond to customer inquiries, escalating issues to the appropriate teams when necessary.
* Prepare quotes, reports, and documents to assist the sales team with client follow-ups and new inquiries.
* Assist with stock management and supplier coordination as needed.
* Provide administrative support during marketing campaigns, promotions, and other business activities.
Requirements:
* Proven experience in administration and customer service roles.
* Excellent phone manner and written communication skills.
* Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Proficiency in MS Office (Word, Excel) essential and familiarity with CRM systems (training will be provided for our CRM).
* Self-motivated with the ability to work independently and as part of a team.
* A passion for the renewable energy sector is an advantage but not required.
* Ability to work effectively both independently and as part of a collaborative team, taking initiative to solve problems and contribute to team goals.
Benefits:
* Competitive salary @ €45,000 - €55,000 per annum
* Career development opportunities in a rapidly growing industry.
* A collaborative and supportive work environment.
* Flexible working hours available.
This position is ideal for a well-rounded individual who excels in administrative work while maintaining a customer-focused approach. If you thrive in a structured environment but enjoy varied tasks, this role could be a perfect fit.