Job Description
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences.
Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.
Key Responsibilities
* Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
* Initiate and implement Change Control activities in accordance with Quality Standards and Practices
* Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements
The role will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative.
Requirements
* Minimum 3-5 years experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing
* Experience implementing changes for IT applications in a GMP environment would be an advantage
* MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required.