Job Summary The successful candidate will be responsible for providing administrative support to the Head of Service Office. This includes managing correspondence, data requests, and meetings, as well as coordinating parliamentary questions and representations. Key Responsibilities: * Organising and managing correspondence into the Head of Service Office and drafting responses as required. * Managing data requests across Primary Care services from various stakeholders. * NIMS Incident recording and reporting. * Scheduling and co-ordinating meetings across the HOS Team, including minute taking. * Co-ordinating and tracking Parliamentary Questions (PQs) and Representations (Reps) and responses from public representatives to Primary Care services. * Tracking financial and HR data, and KPI and performance data. * Managing and tracking information gathering and reporting for Quality, Health & Safety across the division, including emergency and crisis responses during extreme weather and other events. * Managing archiving and filing as required. Requirements: * Demonstrates knowledge and experience relevant to the role. * Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. * Demonstrate the ability to work in line with relevant policies and procedures. * Ability to plan and organise own workload and that of others in an effective and methodical manner within strict deadlines. * Set realistic goals and time-scales, taking account of potential problems and competing priorities. * Maintains an awareness of value for money. * Commitment to providing a quality service. * Awareness and appreciation of the service user and has strong customer service skills. * Embraces the change agenda; demonstrates flexibility, initiative and adaptability in a changing work environment. * Ability to evaluate information, problem solve and make effective decisions. * Makes decisions and solves problems in a timely manner before they accumulate. * Contributes to a positive team spirit. * Effective communication skills including the ability to present information in a clear and concise manner. * Strong written communication skills. * Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders.