Job Purpose
To plan all parts & field service activities to a high level of customer service, ensuring all engineering resource is fully utilised.
Duties and Responsibilities
* Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
* Managing engineers' parts requests and updating all relevant internal systems
* Managing enquiries in line with internal and external customer Service-Level Agreements
* Building and enhancing relationships with both internal and external customers
* Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers
* Processing purchase orders
* Usage of Company CRM system and customer portal systems
* Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required
* Carry out invoicing and job costing tasks
* Ensuring paperwork is sent to customers and records are kept up to date
* Review and investigate customer queries and escalate where required
* Observe & demonstrate behaviour in line with the core values of the company
* Assisting with the processing of warranty claims in a timely manner
* Provide support to parts sales during busy periods and absence
* Up to date and clear administration
* To assist with maintaining WIP at a manageable level
* To assist with processing of service jobs & invoices
* Effective time management and allocation of resources
* Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently
* Management of customer enquiries
* Monitoring engineers documentation
* Ensure best practices are used when distributing Field Service Engineers jobs.
Requirements
* Relevant parts experience within motor factors or commercial vehicle industry.
* Excellent communication and customer service skills
* Ability to prioritise own work effectively
* High level of organisation
* Ability to work as part of a team
Working Hours
Monday - Friday, 8.30 am - 5.00 pm