As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.
We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.
We are now looking for new talent to join us as we continue to grow, innovate and deliver.
Service Desk Analyst
We are excited to offer a fantastic opportunity for a Service Desk Analyst. Sysco Technology Ireland is a technology-focused team within Sysco International, dedicated to reimagining foodservice through innovation. By using customer and market intelligence, data-driven insights and agile technology development, we are able to rethink the entire foodservice ecosystem.
The Ireland Technology team is a group of 40+ specialists (engineers, architects, consultants, analysts, project managers and developers) and collaborates with the wider Global Sysco Technology team, which consists of over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being a part of Sysco means we retain an international focus that offers our employees great opportunities to learn, develop and pursue the career they have always wanted.
The role requires a candidate who will be:
* Self-motivated and results driven
* Team Player
* Analytical
If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland.
Key Accountabilities:
* Process and create purchase orders as needed
* Contact users to pick up their devices and issue the devices to the users
* Assist with phone calls and ticket queue volumes during low staffing periods
* Taking inventory and managing BT stock levels including maintenance and warranty of assets
* Generate ticket reports on our Service Desk
* Share and contribute to creating and updating our support knowledge base
* Ensure users sign accountability and terms of use documentation
* Assist with departmental/desk moves as needed
* Track repair situations through to resolution and redeployment
* Prepare hardware for shipment to OpCos when required
* Create, update, and track service requests/incidents within the ticketing system
* Ensure the new user and leaver workflows are on schedule
* Assist with the delivery of projects as required, including adhering to Change Control Process
* General understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including Windows, Apple iOS, and Android
* Assist in setting up new computer hardware and software for users
* Review all BT monthly billing charges
Requirements:
* This position requires excellent verbal and written communication, professional customer relationship skills and the ability to interact with stakeholders at all levels across the business
* Keen interest in IT and open to learning new technology
* Flexible and adaptable with a 'Can Do' attitude
* Solid self-starter with the ability to work in a team environment
* Outstanding organisation skills and ability to prioritise work
* The ability to work in a busy environment
* A proactive approach to problem-solving and issue resolution
Sysco Ireland Culture:
* Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
* Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
* Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
* A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.
The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is an equal opportunity employer. #J-18808-Ljbffr