The Vacancy
The IT Training Manager will spearhead the IT Training Team, ensuring the delivery of engaging and effective training programmes across the firm's IT systems.
Key Responsibilities
* Provide leadership and performance management to team members in the pursuit of service excellence.
* Provide team planning and direction to ensure operational resourcing for business-as-usual activities and upskilling weeks.
* Review and provide guidance in the design of integrated training programmes to meet the development needs of colleagues across the firm whilst promoting adherence to firm policies and guidance.
* Manage end-to-end programme planning which includes design, development and delivery of multi-location rollouts to support updated or new technology.
* Develop cost-effective, innovative training solutions across the firm.
* Work with leaders across the firm when reviewing integrated training programmes to meet the development needs of staff at all levels in all roles.
* Oversight and maintenance of processes as well as monitoring administrative tasks such as dealing with course bookings and requests, updating training attendance records and reporting.
* Proactively manage own time and provide direction, mentoring and support to the training team as appropriate.
* Monitor, evaluate and review the quality and effectiveness of training.
* Provide assistance to other IT Leaders in resolving queries.
* Support change management and promote continual service improvement.
* Review the design of courses and deliver training courses or programmes when time allows.
Key Skills & Experience
* Achievement of an appropriate professional qualification(s) e.g. MOS Master Instructor, TAP, IITT membership or significant experience of delivering IT training in a professional environment.
* Proven experience in leading a team including providing direction, performance management and individual development.
* Significant experience developing and delivering training programmes and resources across a range of mediums.
* Demonstrable experience in leveraging new and innovative approaches to training.
* Demonstrable experience in developing and delivering training and support appropriate to different audiences (from junior to executive levels).
* Previous experience of working at an influencing level within IT.
* Excellent relationship-building skills with the ability to deal with partners, fee earners and clients at all levels.
* Excellent communication, prioritisation, organisational and administrative skills.
* Ability to work collaboratively within a team; a willingness to create and support the objectives for the training team and enhance its reputation within the firm.
* Experience with any of the following key systems would be advantageous: Document Management Systems (e.g. i Manage/Work Site), Microsoft Teams, Microsoft Office Suite, M365, M365 Copilot or delivery of AI initiatives, Windows 10/Windows 11, Knowledge of time recording systems (e.g. Intapp Time), Inter Action, Mimecast, Video editing software: Camtasia or Captivate.
What We Offer
* Inclusive & Supportive Environment: A firm that embraces diversity with benefits designed for everyone.
* Competitive Benefits Package: Includes private health insurance, life assurance, income protection, well-being support, flexi-gym discounts, and more.
* Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and on-site parking.
* Collaborative Culture: Participate in clubs, networks, inclusive events, and more.
* Inclusiveness and Diversity: At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes.