Crowne Plaza Dublin- Blanchardstown is a 4 star property, and has 14 meeting rooms, catering for up to 600 delegates in the heart of Blanchardstown, located just off the M50 at exit 6. Ideally located for public transport, or commuting.
This is an entry level position to the office, ideal for someone looking to make a move from another department within a hotel in a fast paced events administration role within the hospitality industry with Ireland's 2nd largest hotel group.
The Meeting & Events Coordinator is responsible for coordinating and managing various aspects of meetings and events within the organisation. This role involves planning coordination, office administration, consulting with vendors, and ensuring that events run smoothly and meet organizational objectives.
The candidate will be responsible for the following duties:
1. To ensure all telephone inquiries are handled to the correct standard at all times.
2. To ensure all inquiries are answered within the response time as per Crowne Meetings Success.
3. To ensure the implementation of all areas of Crowne Meetings Success.
4. To ensure conference and banqueting bookings are taken correctly and entered onto Opera.
5. To ensure all inquiries which cannot be accommodated are logged on business inquiry / lost form.
6. To liaise with other hotels within the TIFCO group to ensure we maximize revenue through referral business.
7. To issue updated function sheets daily.
8. To liaise and communicate with the Chef daily regarding changes and special requests for any event.
9. To ensure your weekly function sheets are ready to be issued on a weekly basis by the specified time.
10. To ensure that all provisional bookings are confirmed within the allocated period.
11. To order the audio-visual equipment for the conference and banqueting department as required.
12. To ensure that the conference and banqueting requirements are ordered as required (e.g. flowers, chair covers, etc).
13. To ensure that the sales of food and beverage and accommodation are maximized at all times.
14. To co-ordinate the bookings for all organised meetings & events.
15. To assist the Crowne Meetings Director & Assistant Meeting & Event Manager with admin as needed.
16. To meet potential and existing clients and show them the hotel facilities.
17. To carry out a daily check of all meeting rooms in use and to greet the clients on arrival.
18. To ensure Meet & Greet desk is manned each morning to meet arriving guests.
19. To co-ordinate the payment procedure for organized shows/events in accordance with the hotel policy.
20. To compile and maintain the client database for the purpose of sales mail shots / keep all lost inquiry forms.
21. To ensure lost/turned down/cancelled business is referred to sister properties where possible.
22. To ensure that the C&B brochure & OPERA is updated as changes occur.
23. To produce menus, place cards, reserved signs and any other administration for the conference and banqueting department as required.
24. To provide secretarial services for guests as required.
25. To communicate all feedback from meetings and events to the wider hotel team.
26. To ensure that all client business service requests are met.
27. To compile the relevant pro – forma invoices to correspond with invoices from accounts.
28. To ensure all large event requests are added to Conference Log for vital recording / follow up of all requests.
29. To communicate with the relevant departments with regard to updated information and special requests.
30. To carry out customer entertainment, family trips, show around, wedding fairs etc when required.
31. To attend all relevant training for this role.
Requirements:
1. Degree in Event Management or similar - preferred but not required.
2. Experience using OPERA for Hotels - preferred but not required.
3. Previous experience within a hotel (minimum of 1 year) on reception, F&B or C&B.
4. Excellent computer skills.
5. Experience using the Microsoft Suite.
6. Customer focussed.
7. Self motivator & positive attitude.
8. Excellent attention to detail.
Hours:
This is an office based role, Monday - Friday 09:00- 17:30 or 08:30-17:00. Some weekend hours are required in the month of December.
Benefits:
1. Competitive salary – including many great benefits including…
2. Bike to work scheme.
3. Employee discount.
4. Food allowance.
5. Free & Secure Car Parking onsite.
6. Full uniform provided.
7. A fantastic staff area, where you can enjoy free Meals and Refreshments each day made by our very own chefs!
8. Continuous Training and Development so you can progress your career with IHG.
9. IHG Employee Discounts – travel the world with over 5000 partner hotels worldwide.
10. Award winning Employee Assistance Programme with Spectrum Health.
11. After 3 months service, avail of our Complimentary Room and Employee Rate benefit within Tifco Hotel Group.
12. Earn €500 Refer a Friend scheme.
13. Regular hotel and team events and year-end company celebrations.
Skills:
Communication, Sales, Opera, Customer Service, Client Relations, Events.
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