Support Administrator Job Profile Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments.
We are currently recruiting for a Support Administrator, to work at our Kildare location.
The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.
Responsibilities:
Document and distribute weekly reports, rollups and KPIs Accurately enter data gathered by the program Interpret data and make it presentable Manage several different IT systems to support the on-site program Support Project Manager to ensure high level of customer service Liaise with the program manager daily Retain flexibility to react to ever changing customer requirements Recognise, document, and escalate project issues or trends Deal with customer enquiries by phone, email and in person Deliver first class customer service at all times Assist with training co-ordination for new hires Skills and Experience At least 2-3 years experience in a similar role Excellent communication, organisational and administration skills Strong IT/systems experience Experience working with Microsoft Office package such as Outlook, Word, Excel Previous experience using Power BI or similar package of benefit Confidence to discuss the project specifications with customer Flexible and Pro-active attitude Ability to embrace new ideas / initiatives when they arise Ability to work under pressure in a fast-paced environment Ability to multitask, prioritise and manage time efficiently Must possess a very high attention to detail Skills: Support Administration Document processing Data Entry