Job Title: Caseworker
About Us:
Turas Nua is a leading provider of employment support services, delivering intensive and personalized support to individuals who are unemployed or underemployed.
We are part of the FRS Network, an Irish cooperative social enterprise that has been serving communities since 1980.
Purpose of Role:
As a caseworker with Turas Nua, you will work closely with clients referred by the Department of Social Protection to provide them with tailored support to achieve sustainable employment.
You will manage a caseload of clients, coordinating internal and external resources to deliver a planned and personalized service, guiding each client towards employment through one-to-one advice and support.
Key Responsibilities:
* Develop and manage robust case management plans for each client, working towards full-time employment.
* Use industry-leading assessment technology to identify clients' goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including job search support when needed.
* Identify and recommend training solutions in consultation with tutors.
* Facilitate workshops and group-learning presentations to clients.
* Achieve daily and monthly contractual key performance indicator (KPI) targets.
* Ensure accurate recording of client interactions on the CRM system.
Requirements:
* Leaving Certificate or equivalent qualification.
* Minimum three years' experience in a customer-focused, target-driven environment.
* Strong IT skills, including Microsoft Office and CRM systems.
* Ability to build rapport and work effectively with diverse individuals.
* Experience in delivering presentations and public speaking.
* Strong prioritization and time management skills.
* Fluent written and spoken English.
Work Environment:
The successful candidate will be based in our Turas Nua Middleton, Cork office, working Monday-Friday, 09:00-17:00 hours. The role involves on-site work and remote work as part of a team.